About Ravebook

Our story

Ravebook began as a simple frustration. As lifelong dog owners, we kept buying things that looked perfect online and disappointed in person — collars that faded after one wash, beds that flattened in a month, treats with ingredient lists nobody could pronounce. We wanted one place that sold the items we already trusted in our own homes: well made, honestly described, and delivered without fuss. Because we couldn't find it, we built it.

Today Ravebook curates a tight, carefully edited range across collars and leashes, beds and crates, toys, bowls and feeders, grooming, and treats. We deliberately stock fewer items than the average pet retailer. Every product earns its place on the shelf.

What we stand for

Quality over quantity

We test products on our own dogs, our friends' dogs, and our families' dogs before they go live on the site. If something doesn't last, doesn't fit well, or doesn't do what it promises, it doesn't get sold. We would rather have a smaller catalogue we believe in than a long list of items that disappoint.

Honest descriptions and clear pricing

Every product page lists materials, dimensions, weights, and ingredients exactly as supplied by the manufacturer. Prices are in British Pounds (GBP), include VAT where applicable, and ship completely free across the United Kingdom — including the Highlands, Islands, and Northern Ireland. There are no minimum-order requirements, no remote-postcode surcharges, and no booking, handling, or service fees at checkout.

Simple, secure payment

We accept one payment method: Cash on Delivery. You hand the Royal Mail courier the exact amount in cash when your parcel arrives. We never collect, transmit, or store card or banking information on our website, so there is no card data at Ravebook that could ever be exposed in a data breach. This keeps shopping simple, accessible, and secure — particularly for customers who prefer not to share financial information online.

Customer rights front and centre

Every order is covered by the UK Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. You have a 14-day cooling-off period from delivery, faulty or incorrect items are replaced or refunded at our cost, and refunds are issued by UK bank transfer within 14 days of inspection. The full terms are set out in our Returns & Refund Policy.

How we operate

Ravebook is an online-only business. We do not operate a physical retail shop, a showroom, or a counter you can visit. Please do not travel to our registered address — it is a correspondence address only, and there is no public access or in-person sales. Every order is placed through ravebook.shop and delivered to your door by Royal Mail within 3–7 business days of confirmation.

Our customer-care team is based in the UK and replies to enquiries during Mon–Fri 9am–6pm. Outside of those hours we monitor email and aim to respond by the next business day at the latest.

Where we ship

We currently deliver across the entire United Kingdom: England, Scotland (including the Highlands and Islands), Wales, Northern Ireland, the Isle of Man, and the Channel Islands. We do not currently ship outside the UK. Full delivery information is available in our Shipping Policy.

Trust, transparency and compliance

We operate under English law and comply with the UK GDPR, the Data Protection Act 2018, the Privacy and Electronic Communications Regulations (PECR), and the published policies of Google Merchant Center. The legal basis and operational detail behind everything we do is published openly on this site:

Privacy Policy — what we collect and why
Cookie Policy — the cookies and storage we use
Terms & Conditions — the contract between you and us
Payment Policy — exactly how Cash on Delivery works
Shipping Policy — carrier, timings, and tracking
Returns & Refund Policy — your statutory rights

Get in touch

We love hearing from fellow dog people. Whether it's a product question, a delivery query, a complaint, or just a photo of your dog with their new bed, you can reach us any time at support@ravebook.shop or on +44 1332 265500 during support hours. For a full set of contact options, visit our Contact page.

Built around dogs, made for their people.