Cookie Policy

This Cookie Policy explains what cookies are, how Ravebook uses them on ravebook.shop, what choices you have, and how this policy fits together with our Privacy Policy. It complies with the UK Privacy and Electronic Communications Regulations (PECR), the UK GDPR, and the requirements of Google Merchant Center.

1. What are cookies?

Cookies are small text files placed on your device (computer, phone, or tablet) when you visit a website. They allow the site to recognise your device, remember your preferences, and operate features such as a shopping basket. Similar technologies — like local storage and pixels — work in a comparable way and are also covered by this policy.

2. The categories of cookies we use

2.1 Strictly necessary cookies

These cookies are essential for ravebook.shop to function. Without them, the site cannot work properly. They do not require your consent under PECR.

• Cart session cookie — remembers the items in your basket between pages.
• Security and CSRF token — protects forms (checkout, contact) from cross-site request forgery.
• Cookie-banner preference — remembers that you have acknowledged this banner so we do not show it again.

2.2 Performance and analytics cookies (optional)

Where enabled, these cookies collect anonymous information about how visitors use the site — for example, which pages are most viewed and whether visitors get error messages. We use the data only in aggregated form to improve site speed, fix bugs, and refine our product range. We do not use this data to identify you personally.

2.3 Functional cookies (optional)

Functional cookies remember the choices you make — such as your preferred language or region — so we can offer a more personalised experience next time you visit.

2.4 Advertising and tracking cookies

ravebook.shop does not set advertising, retargeting, or third-party tracking cookies by default. We do not run on-site behavioural advertising and we do not sell visitor data to advertising networks.

3. Third-party services

A small number of essential third-party services may set cookies when you use specific features. They are bound by data-protection contracts and process data only on our behalf:

• Hosting and security provider — protects the site from abuse and balances traffic.
• Carrier tracking widget — only loaded on the Track Order page when you look up a parcel.

4. How long cookies stay on your device

• Session cookies — deleted automatically when you close your browser.
• Persistent cookies — remain for a defined period (typically up to 12 months) or until you delete them.

5. How to control or delete cookies

You can manage cookies at any time:

• Use the cookie banner that appears on your first visit to accept or decline optional cookies.
• Change your browser settings to block or delete cookies — see the help pages for Chrome, Firefox, Safari, and Edge.
• For more general guidance, visit aboutcookies.org.

Please note that disabling strictly necessary cookies will prevent core features of the site — including the shopping basket and checkout — from working.

6. Changes to this Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, regulation, or the way we operate. The "Last updated" date at the top of this page will always show the most recent revision.

7. Contact us

If you have any questions about our use of cookies, please contact us at support@ravebook.shop.