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Delivery

Shipping Policy

Last updated: 27/06/2026

This Shipping Policy sets out exactly how Ravebook prepares, dispatches, and delivers your order. It is written to give you complete transparency before you buy and to meet the delivery-information requirements of UK consumer law and Google Merchant Center.

1. Where we ship

We currently ship to the entire United Kingdom, including:

  • England
  • Scotland (including the Highlands and Islands)
  • Wales
  • Northern Ireland
  • Isle of Man and Channel Islands (Jersey & Guernsey)

We do not currently ship to international destinations outside the UK. If you are based abroad, please contact us before ordering — international fulfilment may be possible on a case-by-case basis.

2. Shipping cost

Shipping is completely free on every UK order, with no minimum spend and no surcharge for remote postcodes such as the Highlands, Islands, or Northern Ireland. The price you see on the product page is the price you pay on delivery — there are no hidden delivery fees.

3. Order processing time

All orders placed before 2:00 PM (UK time), Monday to Friday, are reviewed and prepared the same business day. Orders placed after 2:00 PM, at weekends, or on UK bank holidays are processed on the next working day.

Standard handling time before dispatch is 1–3 business days. During peak periods (e.g. Black Friday, Christmas), handling can extend by 1 additional business day; we will notify you by email if so.

4. Carrier, transit time, and total delivery time

All UK orders are shipped via Royal Mail, our trusted national carrier.

  • Handling time: 1–3 business days
  • Transit time: 2–5 business days
  • Estimated total time from order to doorstep: 3–7 business days

These windows count business days only and exclude weekends and UK public holidays.

5. Tracking your order

As soon as your parcel leaves us, we send a dispatch confirmation by email containing your unique tracking number. You can track the parcel:

  • On the Track Order page of this website, or
  • Directly on the Royal Mail tracking portal using the number we send you.

Tracking updates can take up to 24 hours to appear after dispatch.

6. Delivery, signature, and safe-place options

Royal Mail will attempt delivery to the address you provided at checkout. Because every order is paid for in cash on delivery, the courier needs to physically hand over the parcel and collect the payment — parcels cannot be left in a safe place without contact.

If no one is available to receive the parcel and pay, the courier will:

  1. Leave a calling card with re-delivery and pick-up instructions, and
  2. Either attempt redelivery the next working day or hold the parcel at the nearest local depot for up to 7 days.

7. Delays and lost parcels

Adverse weather, strikes, bank holidays, customs checks (where applicable), or carrier issues can occasionally extend delivery times. We monitor every shipment and will contact you proactively if we see a serious delay.

If your order has not arrived within 30 days of dispatch, please contact us at support@ravebook.shop with your order number. We will open an investigation with Royal Mail and either resend your order or issue a full bank-transfer refund.

8. Incorrect addresses

Please double-check the delivery address at checkout — including postcode, house number, and contact phone. We are unable to redirect a parcel once it has left our warehouse. Orders returned to us because of an incorrect address can be reshipped at your cost, or refunded minus the shipping cost we incurred.

9. Failed or refused delivery

If a parcel is refused at the door, undeliverable after three attempts, or not collected from the depot within the carrier's hold period, it will be returned to us. Once we receive it, we will contact you to arrange either:

  • A redelivery (a small re-shipping fee may apply), or
  • A refund of the product value by UK bank transfer.

10. Damaged parcels

If your parcel arrives visibly damaged, please refuse it where possible, take a photograph, and contact us within 24 hours. We will arrange a free replacement under our Returns & Refund Policy.

11. Contact us about a delivery

For any delivery question, contact us at support@ravebook.shop or +44 1332 265500, Mon–Fri 9am–6pm.